"The art of communication is the language of leadership" - James Humes
I was recently flying back home when the dreaded announcement came over the intercom that our flight was being delayed due to weather. This brought on the inevitable rush of people who were wondering if they were going to miss their connecting flights. One young man stood at the counter and I could see he was visibly having language barrier issues. The airline associate was trying her hardest, but it did not seem to be enough. I decided instead of being a spectator, I would be a part of the solution. I quickly downloaded a translation app and stepped in. With that simple communication barrier removed, we were able to reroute his flight and communicate his new itinerary.
As a leader, sometimes your communication style will fall on ears that feel it is another language.
Indicators of a communication gap:
Confused facial expressions
Shaking of the head
When you see these signs, adjust your style. Here are some different ways to communicate.
Ask if they understand often
Repeat key points using different language
Bring in a 3rd party
Communication is such a vital tool of an effective leader. You cannot afford to be an ineffective communicator.
If you are struggling with communication or you feel your organization could use a refresher on communication, we have a great course through the book Everyone Communicates, Few Connect. Click the link below to reach out to our team to schedule a session.